Question 1

How do I change my nickname?

Accepted Answer

Go to Profile → Account. Tap the nickname field at the top, type your new name, then press Enter or tap the Save button that appears.

Question 2

What are Gems and how do I get them?

Accepted Answer

Gems are the virtual currency used to power AI conversations. You can obtain Gems by purchasing them through Profile → Account → Gems, or by earning bonus Gems through the referral program.

Question 3

What benefits does Premium membership include?

Accepted Answer

Premium members receive a monthly Gem allowance, access to advanced AI models, higher message limits, and exclusive character features. Visit Profile → Account → Premium to see current plan details.

Question 4

How do I delete my account?

Accepted Answer

Account deletion removes all your chat history and personal data within 30 days. To request deletion, please contact us via the email address shown in Profile → Support. We will process the request within 3 business days.

Question 5

How long is my chat history saved?

Accepted Answer

Your chat history is saved on our servers for as long as your account is active. Conversations sync across devices automatically. If you delete your account, all history is permanently erased within 30 days.

Question 6

How do I contact support if I have a problem?

Accepted Answer

You can reach us via the email address listed in Profile → Support. Please include your User ID (found in Profile → Account) in your message so we can locate your account quickly.

FAQ